How to get a license for ENTER™

Category: License and downloading

Evaluation license Fill out and return the attached Combined-Software-Evaluation-License-Form-and-Agreement; create a new ticket if you have not made one yet, or reply to your existing ticket (uploadi...

How to download the software

Category: License and downloading

After we have processed your RPT Software License Form, you will receive login information to ENTER™ Files, where you can download the software.

Error message: Incompatible graphic configuration detected

Category: INTViewer™ - ENTER™ Plugin

Problem:Red exclamation in bottom right corner shows an error message saying:Incompatible graphic configuration detectedThe driver for your graphics card is not vendor-specificTo avoid 3D or cross-plo...

How to install ENTER™

Category: ENTER™ Standalone

Check out our tutorial video on how to install ENTER™.

Error: ENTER freezes after starting up

Category: ENTER™ Standalone

Symptom After starting ENTER™ and reaching the welcome page, clicking buttons or the menu causes ENTER™ to freeze.   Possible cause for the error Something went went wrong last time ENTER™ was running...

Error: Can't open or save session file

Category: ENTER™ Standalone

Error messages "Can't open session file." followed by "Can't restore window state: Access is denied." "Can't save session.", followed by "Could not save tc tracker file...:"   Possible cause for the e...